Terms & Conditions

1Acceptance of Terms

By using the Pasumaithuli Foods website or Android app (“Platform”), you agree to these Terms and our Privacy Policy. If you disagree, please do not use the Platform.

2Eligibility

• You must be 18+ to use this Platform and place orders.
• Users under 18 may use only with parental/guardian consent.

3Account Security

• You are responsible for maintaining account confidentiality and all activities under your account.
• Notify us immediately at support@pasumaithulifoods.com of any unauthorized access.

4Product Information and Pricing

• Product images are for reference only. Actual products may vary slightly due to lighting, photography, natural variations in food, packaging updates, or seasonal ingredients.
• All prices are in INR and include GST.
• Shipping charges and other fees (if any) are extra and will be clearly disclosed before checkout.
• Prices may change without notice. We reserve the right to cancel orders in case of pricing errors.

5Orders and Acceptance

• All orders are subject to availability and acceptance. We may refuse or cancel orders for any reason (e.g., out-of-stock, pricing errors, suspected fraud).
• If we cancel your order, we will notify you and refund any amounts paid.

6Payment Terms

• Payments are processed securely via Razorpay (cards, UPI, net banking, wallets).
• We do not store full card numbers, CVV, or UPI PIN.
• Contact support@pasumaithulifoods.com for payment issues or disputes.

7Shipping and Delivery

• We ship within India only via Shiprocket.
• Delivery times are approximate and may vary due to factors beyond our control.
• You are responsible for providing accurate shipping addresses.
• Risk of loss/damage passes to you upon delivery to the carrier. We will assist with Shiprocket claims subject to their liability limits.

8No Returns or Refunds (Except Defective/Damaged Products)

9Intellectual Property

All content on the Platform (text, images, logos, code) is our property or licensed to us. You may not reproduce, distribute, or commercially exploit it without written consent.

10User Conduct

You agree not to:

• Use the Platform for illegal purposes.
• Attempt unauthorized access or disrupt the Platform.
• Use automated tools (bots, scrapers) to access the Platform.
• Transmit viruses or malicious code.
• Impersonate others or post harmful/objectionable content.

11Disclaimer and Limitation of Liability

• The Platform and products are provided “as is” without warranties.
• We are not liable for indirect, incidental, or consequential damages.
• Our total liability is limited to the amount you paid for the product(s) giving rise to the claim.
• We are not liable for delays or failures due to force majeure (e.g., natural disasters, carrier delays, technical failures).

12Termination

• We may suspend or terminate your access at our discretion for violations of these Terms.
• You may delete your account via app settings or by emailing us.

13Modifications

We may update these Terms at any time. Significant changes will be notified via the Platform. Continued use constitutes acceptance.

14Privacy Policy

Your use is also governed by our Privacy Policy, which explains how we collect and protect your data.

15Third-Party Services

• The Platform uses Razorpay (payments) and Shiprocket (shipping). We are not responsible for their privacy practices or terms.
• Review their policies independently.

16Governing Law and Dispute Resolution

• These Terms are governed by Indian law (Indian Contract Act, IT Act, Consumer Protection Act, DPDP Act, 2023).
• Disputes subject to courts in Chennai, Tamil Nadu, India.
• First attempt amicable resolution via support@pasumaithulifoods.com. If unresolved within 30 days, pursue legal remedies.

17Contact Us

18Miscellaneous

• Entire Agreement: These Terms + Privacy Policy constitute the full agreement.
• Severability: Invalid provisions do not affect the rest.
• Waiver: Our failure to enforce a right is not a waiver.
• Assignment: You may not assign rights; we may.